James

This is a family-run, independent business and I can wholeheartedly recommend them. Donna (who I’ve dealt most with) has absolutely mastered that difficult balance between friendliness, courtesy and professionalism. On my very first visit, I was waiting in the queue to be seen, but they instantly noted it and said “We’ll be with you in a moment, sir.” Refreshing manners and a warm welcome. I liked that.

Patience while browsing different ring designs. They were competitive (I did ask them to price-match which they did gladly to keep the custom, though I cannot comment whether it is their normal practice).

Item arrived ahead of schedule (and they let me know — I didn’t have to call them). They even offered to clean and polish my fiancée’s rings for the wedding free of charge (even though we bought them elsewhere). A small thing, perhaps, but nice attention to details.

I would definitely go back.